Service & Support

At Scitek, we are committed to delivering reliable after-sales service to ensure the long-term performance, safety, and compliance of your laboratory equipment. Our global service system is designed to provide timely technical assistance and comprehensive lifecycle support.

Countries Served Worldwide

All Services Provided Worldwide

We have established long-term exclusive distribution partnerships in over 100 countries for selected product lines.

To deliver strong local market penetration, faster response times, and professional

after-sales support worldwide.

Free on-site training, preventive maintenance, and repair services

are available worldwide.

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Company & Strength

We are a leading manufacturer of laboratory equipment and medical devices, offering OEM and ODM services. Our production is certified under ISO 9001, ISO 13485, ISO 45001, and ISO 14001. All exported products comply with international safety standards. Our products are exported to over 100 countries, with guaranteed delivery timelines, export qualifications, and after-sales service.

Annual revenue reaches 100 million RMB, with offices established both domestically and internationally. We employ hundreds of staff members and operate independent production facilities and R&D centers.

Labpeak offers a comprehensive range of lab equipment, such as biological safety cabinet, laminar flow cabinet, incubator, fume hood, PCR cabinet, ultra low freezer, centrifuge, microscope, autoclave, spectrophotometer, glassware washer, IVD equipment etc.

Pricing & Order Process

We typically provide a quote immediately upon receiving your inquiry. If you require an expedited response, please provide your email address or WhatsApp account, and we will contact you as soon as possible.

Generally, our quotations remain valid for one month from the date of issuance. Prices are subject to appropriate adjustments based on fluctuations in raw material costs and market conditions. (For promotional activities or discount coupons, please consult customer service to confirm the specific validity period of the quotation.)

Please provide your destination port or delivery address, and we will check the sea freight, air freight, or courier cost according to your requirements.

Service & Warranty

Labpeak services provide technical support and offer insights into application cases across various industries. Rest assured, all products come with user manuals, and you may contact us for additional technical assistance. Furthermore, you can access videos demonstrating Labpeak product installation, feature explanations, and troubleshooting common issues.

First, all our products are manufactured under a rigorous quality control system. However, should any non-human-induced malfunction occur, we will provide complimentary technical support. If required, our after-sales engineers can also offer on-site guidance and repairs. Products within their warranty period are also eligible for complimentary replacement parts.

We offer complete pre-sales and after-sales support to ensure reliable performance and long-term cooperation.

  1. Professional product consultation
  2. OEM & ODM customization
  3. Installation and technical guidance
  4. 1-3 year warranty with lifetime support
  5. Spare parts supply
  6. Flexible global shipping solutions

We are committed to delivering dependable products with responsive and professional service

Cooperation & Service

Yes, we accept any OEM services and have over 10 years of OEM experience.

You can contact Labpeak service team via WhatsApp, emails as well as hotline. All related information is here in our website. 

Need assistance? Contact us now!